1. Overview
We are committed to delivering high-quality renewable energy products including solar panels, inverters, batteries, and related accessories.
If you are not completely satisfied with your purchase, this Returns & Refunds Policy outlines your rights and the procedures for returns, replacements, and refunds.
2. Eligibility for Returns
Products may be eligible for return under the following conditions:
- The item is defective, damaged, or faulty upon delivery
- The wrong product was delivered
- The item is unused, in original packaging, and in resalable condition
- Return request is made within 7 days of delivery
Items that have been installed, used, or altered are not eligible for return unless proven defective.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Installed solar systems or customized solutions
- Products damaged due to improper handling, installation, or misuse
- Items sold under clearance or special discounts (unless defective)
- Electrical components exposed to tampering or modification
4. Return Process
To initiate a return:
- Contact us via email at info@megawattenergiesltd.com or call +254769696969
- Provide:
- Proof of purchase (invoice/receipt)
- Description of the issue
- Supporting images (if applicable)
- Our team will review and approve the request within 2–3 business days
Approved returns must be delivered to our location:
Athi River Business Park, Godown No. 22/32, Opposite Signature Mall, Along Mombasa Road
5. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued via the original payment method or as store credit
- Shipping or delivery fees are non-refundable, unless the return is due to our error
6. Exchanges
We offer product exchanges in cases where:
- The item is defective or damaged
- The wrong product was supplied
Exchanges are subject to product availability.
7. Warranty Considerations
Many of our products (e.g., solar panels, batteries, and inverters) come with manufacturer warranties.
Where applicable:
- Claims may be handled directly under the manufacturer’s warranty terms
- Our team will assist in facilitating warranty claims
8. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- We recommend using a trackable shipping method
9. Cancellations
- Orders may be cancelled before dispatch at no additional cost
- Orders already shipped cannot be cancelled and must follow the return process
10. Contact Us
For any questions regarding returns or refunds, please contact:
Megawatt Energies Ltd
📍 Athi River Business Park, Mombasa Road
📞 +254769696969
📧 info@megawattenergiesltd.com
